The Introvert’s Guide to People

by Jeffrey Tang · Comments

Author’s Note: This is the sixth post in my 12 Great Commandments series, inspired by Gretchen Rubin of The Happiness Project. Previously, we talked about listening (and learning) everywhere.

I’m a natural introvert.

Studies show that introverts aren’t necessarily shy; we just get tired out by too much socializing, and need time alone to recharge. Extroverts, in contrast, recharge by socializing, and generally feel tired when alone.

I read an interesting article years ago about introverted, yet successful, CEOs. Turns out the claim that charisma is a prerequisite for career advancement is just a myth; in fact, approximately 4 in 10 highly successful CEOs are naturally introverted.

The article claims that some of the best, brightest, and yes, richest are actually introverts, including Bill Gates, Warren Buffett, and Steven Spielberg. Not too shabby, eh?

So – all you quiet ones – the ones people have been told to watch out for – there’s nothing horribly wrong with being introverted; it doesn’t even seem to hurt our chances of public success.

But while I’m okay with being an introvert, I can’t deny that it has its downsides. It’s generally harder for us to build and then maintain relationships, particularly over time and distance. We tend to fall out of touch, even with people we care about. We often miss out on valuable networking opportunities.

This is the sixth commandment, for myself, the introverts, and those extroverts who need a little reminder:

Connect, reconnect and introduce.

Introverts Have People Skills Too

One big myth about introverts is that we’re awkward around other people. While it’s true that we may not be as socially adept as most extroverts, we’re also not committing social faux-pas left and right. We have people skills too.

Personally, I’ve always considered myself an introvert. I’m happy to sit alone and read for hours on end. I’m rarely bored with the world inside my head. But at the same time, I’ve never considered myself excessively shy or bad around people. I can make small talk as well as the next guy … but it just doesn’t hold my interest for long. I’m not even afraid of public speaking; I’ve actually won quite a few awards for speechmaking.

Now I’m dangerously close to the line between personal example and self-puffery, so I’ll stop there. But you get the point. You can be introverted, yet still a people person. It just takes practice. The CEOs I mentioned earlier have one thing in common – despite being naturally introverted, they committed themselves to connecting with people, going to conferences, and building the networks they knew they’d need later on.

So we introverts have people skills. We just need to make ourselves use them. That’s what the sixth commandment is about: putting forth the effort to meet, greet, help, and befriend other people.

Connect

This is where it starts. Making the commitment. Getting out of the house. Getting online. Learning to attend events simply for the sake of meeting other people, and learning to let relationships grow. That’s hard for us introverts; we have a tendency to move too quickly, to ask for favors right after meeting someone. We have to fight the desire to use people as just a means to an end, and learn that meeting others can be a goal in and of itself.

The good news is that we now have a myriad of social networking tools to make connecting easier. Facebook, Twitter, LinkedIn, YouTube, Yahoo! Groups – the list goes on and on. We can now build relationships without ever leaving the house.

The bad news is that we now have a myriad of social networking tools to make connecting easier. Yes, it can be a bad thing. Having all these nifty online platforms can lull us into a false sense of security. We can forget that it’s the use and development of our people skills, not the tools we have, that leads to productive, lasting relationships. Facebook won’t be around forever … or will it?

So commit to connect – online and offline – every day.

Reconnect

Just as important as connecting is reconnecting. Maintaining the relationships you’ve started, and restarting the ones that have fallen by the wayside. This part is hard for everyone, not just introverts.

Strangely enough, introverted little me has a success story here. The girlfriend and I started dating during our last semester of high school, right before we went to opposite ends of the country for college. She went to Northwestern, I went to the University of Texas. (Yes, she has a better degree, but I graduated without student loan debt. So there.)

Four years of long-distance Skype chats later, we’re finally living in the same city (Austin), and still happily together.

Yet, at the same time, I’ve fallen mostly out of touch with some of my closest friends from high school. Strange, isn’t it, how some relationships stay and others wither.

A few lessons on reconnecting I’d like to share with you:

First, reconnecting is a habit. The more often you do it, the better. During those four years of long-distance, my girlfriend and I called each other on Skype almost every day. If we didn’t have time to talk, we’d sit on Skype and do homework. We were nauseatingly cute sometimes. But that’s why it worked, I think.

Second, reconnecting doesn’t have to be deep. For introverts especially, it’s hard sometimes to think of meaningful ways to reconnect with people. The good news is, we don’t always need to. I’ve learned that sometimes, just making contact – a simple “Hi, haven’t talked in a while. How are you?” works just fine.

Finally, it’s never too late to reconnect. This is a lesson that I’ve struggled with for a while now. Sometimes I feel guilty for not nurturing a relationship. I’ll be afraid that the other person will feel slighted. And often, instead of confronting that guilty feeling, I’ll sidestep it and skip the reconnecting altogether. But that’s the wrong way to go about it. The truth is, most of us are very liberal with giving second chances. Most of us are willing to rebuild stalled relationships – or at least to give it a try. To quote the cliche: better late than never.

Introduce

This is a lesson that I learned from reading Chris Brogan and Julien Smith’s book, Trust Agents. In it, Chris and Julien talk about the concept of an agent zero. Someone who not only knows people, but spends his or her time introducing people, and helping other people connect. The person who is “at the elbow of every deal.”

This person is trust agent zero. The hub of the network. The hinge on the gate. He/She-who-is-the-Facebook. The person who really gets remembered.

I want to be that person. I think we can all aspire to be the agent zero in some of our own networks. To be the connector and the facilitator. And in this area, I think introverts may actually have a slight advantage. Though we tend to have fewer friends, we also tend to have closer ones. That, in some ways, makes it easier to be a trusted agent zero.

What do you guys think? Do you have any people lessons or experiences to share? I know you do – so please do take a few minutes to tell us about it in the comments.

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  • I enjoyed your article. It seems like networking today is more difficult the years ago. We didn't have the internet social network. Which means we actually went out there and met with people, connected. Networking is also about connecting, creating relationships. Being introverted does make it more of an effort, but it is still the same process. We all have to do it. We have to get out there in the real world and meet and socialize. It's not all about the "agenda." Connecting isn't all about what "I" can get through the introduction. It's about finding and cultivating friendships, connections, and other people who we can help along the way.
  • I believe that communication is one of the key points to life. I am a proud introvert, though I have learned that I can start a good conversation just about anywhere. The thing is to make it a practice, and to push your comfort zones constantly. Most people want to connect with others just as much as you do. Especially in a city. It is sad how lonely the places with more people have become.
  • I'm an introvert, and I've also been extremely shy in the past! I have a lot of trouble being open with people. I did go through a stage where I was TOO open. And that caused me a lot of trouble, so I went through a stage with serious trust issues. I've been blocking myself off from the world for the last couple years.

    Just recently, I started being more open on my blog. Put a pictures up with my face, wrote about more personal things, and invited all the people I went to school with to come and see the new me. It was scary! and it's still a bit nerve-wracking at times. But I've seen some big payoffs.

    The funny thing about me being introverted/shy is that I am really, really interested in people! I love all the stories, especially since I've been traveling. There are so many people that I see on the street that I want to go up to and start asking questions. But I don't know where to start. It's been a great thing for me to have the Internet...I started with ICQ back in 1998, and it really helped me build confidence. It's so much easier to write about things online than to talk about them face to face.
  • I am a introvert myself and I'll have a 40% chance of becoming a CEO according to your article. I just recently moved away from the my home state to a totally new town. I feel that it is hard to connect with your old friends especially if your in another state but technology such as social media ( facebook, twitter) , skype/ google voice, and text messaging have made it easier to connect with others. Also thank god we have cellphones where there is no charge for long distance calls....Remember the days we had long distance charges? and 10-10-321 numbers. Nice article Jeff
  • Great post Jeffrey.

    I used to be really shy in my younger days but over the years I have trained myself to get out there and mingle with people. I have succeeded to the point that people see me as a great connector and someone who knows a lot of key people.

    Yet I consider myself as an introvert too! And I love my own company and can easily spend many days on my own. Usually I then catch up with a friend.

    The point is that we all have out strengths and the trick is to become aware of what they are. One of mine to connect with people very quickly and effortlessly - and then I can look for ways of doing something for them such as connecting them with someone. It is a gift that I am beginning to finally share via my writing and speaking.
  • fionamackayyoung
    Interesting you mention "facilitator". I am an introvert, and I am a facilitator of workshops. It works just fine because in workshops you present what you want to present and you don't have to get too involved with any one individual. I find it much more exhausting to chat to just one person for any length of time, if I don't know them well.
    Being an introvert is a preference. Introverts can extrovert when they choose, and extroverts can introvert when they choose, according to the Myers Briggs profile, which in turn it based on Karl Jung's theories ... it is just a great deal more tiring to stay outside your preference for any length of time.
    So to my way of thinking, as an introvert, I need to carefully choose when I feel extroverting will be worth the effort, and accept my natural preference the rest of the time.
    Enjoyed the post.
  • Cheryl
    Amazing how I have never before found such affirmation. I am now 65 years old and hoping that it isn't too late to finally have a life I enjoy without having to always be defined by others. Thank you to your generation for your wisdom, honesty, and openness. Somehow, somewhere, we humans are beginning to become enlightened. Thank you
  • Cheryl
    Amazing how I have never before found such affirmation. I am now 65 years old and hoping that it isn't too late to finally have a life I enjoy without having to always be defined by others. Thank you to your generation for your wisdom, honesty, and openness. Somehow, somewhere, we humans are beginning to become enlightened. Thank you
  • I'm an introvert, too. (Knuckle-bump.)
  • Introverts unite!
  • Great stuff Jeffrey. Lots of thoughts bubble up for me around I/E. First, did you know Mihaly Csikszentmihalyi (the Flow guy) discovered in his research with creatives that they possess a rare ability to go back and forth between introversion and extroversion? So when you worry you're getting dangerously close to self-puffery (laughing, BTW), I think you're really talking about this gift within yourself. And everything you say about connection and reconnection rings true. I'm also reminded of the super connectors Malcom Gladwell writes about in "The Tipping Point." A worthy goal to aspire to. You'd be good at that. I don't think I'll ever be one, but I think it's wise for all of us to work on that some more. It's such a big-hearted and gracious role.
  • I actually didn't know about creatives and the introversion/extroversion switch - thank you for the tip! Hope you don't mind if I add it to the post - I think it's a fantastic concept.

    Glad I could make you laugh with the post :) Sometimes I'm afraid that I get too serious in my writing, so I'm trying to be a little lighter now and then.

    Thank you also for the compliment - but don't undersell yourself in the connector role. From what I've seen, you're doing a fantastic job of getting out there and building relationships with people online. Subscribed to your blog a while back, by the way - keep it up!
  • Great article Jeffrey, I am a natural introvert too and I didn't like being this way for a long time in my life. Now I actually accept myself the way I am but at the same time committed to make new connections whenever I can. First time on your blog, loved it!
  • Hey there Lana! Nice to meet you, and really glad that you loved the post! In the spirit of the post, don't be shy about connecting; feel free to send me an email or a tweet whenever!
  • It took me a long time to come to terms with the apparent paradox of being both an introvert AND a people person, and even longer to get past the subtle sense that introversion is a personality flaw. I struggle the most with maintaining relationships with people that I don't see on a regular basis: I tend to feel that I need to have a "reason" to call or email a friend, rather than just because. If I'm bored, for example, it doesn't even occur to me to pick up the phone, and I'll pick up a book instead. Thanks for another thought-provoking post!
  • "If I'm bored, for example, it doesn't even occur to me to pick up the phone, and I'll pick up a book instead."

    That's so true for me too, Melissa. Although blogging and other social media platforms are making it easier for me to get out of my shell a bit :) I still love a good book, though. Always have, always will.
  • Like the other commenters, I too, am an introvert. I have been told I seem standoff-ish and it has even affected me professionally in performance reviews (that I'm too reserved). I frequently joke that I'm simply socially awkward.

    I loved this post and will be looking into the books that have been suggested. Thank you for sharing your thoughts with us!
  • As introverts, sometimes we do get a bad rap, don't we? Sorry to hear that yours has come in the form of performance reviews - but at least you're aware of the situation, and doing something about it. Introversion isn't bad, I think, just misunderstood. Let's take over the world.
  • Thanks for a great post Jeff. Not only some good reminders about what we should be doing as introverts, but also some great practical methods for changing our approach to people. Nice work.
  • im an introvert too - great post.
  • mtio
    From a fellow introvert - great post.

    Been trying to do more connecting of people since I read Ferrazzi's Never Eat Alone a couple months ago. People really do appreciate it and remember the favor down the line.

    Enjoying the re-designed, re-focused site!
  • Hey there mtio :) Glad you're liking the new site!
  • Carmen
    Sometimes it's hard being an introvert. It seems like everyone else in the world is extroverted, and I sometimes worry that people think I'm boring, inhibited, or standoffish. So, I appreciate posts like this!

    A good book about introverts:http://www.amazon.com/Introvert-Advantage-Thrive-Extrovert-World/dp/0761123695

    I personally like that introverts value fewer, closer friendships, and that introverts can be more thoughtful about their surroundings.
  • There's some evidence that introverts are also likely to be more creative than extroverts. So it's not all bad :)
  • Hi Jeffrey,
    this article immediately grabbed my attention because I am an introvert too. Actually I suspect that most bloggers are introverts because this is a comfortable way for us to communicate with the world without having to leave the comfort of our own world.
    I completely agree that connecting with people is sometimes a tough task. Especially when it is just a person who does not have any common interests with you (why waste your time, right?) At the same time I think that when introverts find their real friends, real soul mates then they are more likely to keep this relationship and to get everything they can out of it. It takes us some time to get to know people and to get interested in those people. I think we are very picky regarding who to let into our world. But once the person is in, we don't want him/her to leave.
    My best friends are people who I grew up with and distance is not a problem for us.
    I do agree that introverts (and me in particular) must put more effort into connecting with people. Sometimes we do not know what we might miss if we just let the new friendship slide.
  • I think part of the challenge for me is getting to know people and just trust that we'll find common interests as we go. Otherwise, I just rationalize myself into not putting forth the effort to connect.

    Your theory about bloggers being introverts is interesting - I'd love to see someone do a survey on that. I'd love to do the survey myself, come to think of it.
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